FAQ
What payment options does VANSKEE offer?
For Singapore customers, we accept COD (Cash On Delivery.) For any other countries, payments are made via T/T in advance.

What currency do you accept?
We conduct our business in USD.

How long is my quotation valid?
The quoted prices are valid for 30 days. However, the validity period is subject to change without prior notice as prices are based on material costs at the time of quotation.

What is the estimated lead time?

In general, we only load in orders with our Production Site once we have received the T/T payment. Most of the time, we do not keep stocks. Lead time is estimated to be 4-6 weeks, depending on quantity required, the availability of raw materials, and production capacity. Lead time is ONLY counted on the day the order is loaded to our production site and not as the date shown on the Purchase Order. Lead time can be affected by unforeseen issues that occurred during the production process. Nevertheless, VANSKEE will try at best, to minimize any time lost.

What are the shipping terms?

Terms are either Ex-Works CHINA or Ex-Works SINGAPORE. The buyer bears all costs and risks involved in taking the goods from our factory to their own premises. The buyer assumes all shipping costs.

How do I submit a request for quotation?

Please download our quotation request form for the specific product and email us at sales@vanskee.com.

After getting the quotation, where can I place my order?

For faster processing of your order, please include the following information in your Purchase Order:
- Company Name
- Contact Name
- Billing Address
- Contact Numbers
- Destination Address
- International Courier Account (DHL, Fedex, UPS - if available)
- Quotation number (if available)
- Other information or instructions (if available)

If I email a sales inquiry, when can I get a reply?

You will expect to receive a reply from our sales personnel within 3 business days.

How long does it take to deliver?

In general, we only load in orders with our Production Site once we have received the T/T payment. Most of the time, we do not keep stocks. Lead time is estimated to be 4-6 weeks, depending on quantity required, the availability of raw materials, and production capacity. Lead time is ONLY counted on the day the order is loaded to our production site and not as the date shown on the Purchase Order. Lead time can be affected by unforeseen issues that occurred during the production process. Nevertheless, VANSKEE will try at best, to minimize any time lost.

What if the order has been cancelled?

SELLER: Depending on a case to case basis, VANSKEE has the right to refund and cancel an order if we are unable to get the required raw materials, meet the specific lead time, or due to any other issues that occur during the production process.

BUYER: Strictly no cancellation allowed if the order has been loaded to our Production Site. Otherwise, the buyer bears a penalty of 20-30%